HOW IT WORKS / FAQS
Simply choose your package, choose your theme, choose your date, and let us do the rest!
WHAT IS INCLUDED IN THE PRICE?
We do all the work! We will deliver, set up and style for our Themed Tent Parties, Luxe Party Package and The Royal Treatment. The next day we will pick up, launder the linens and disinfect the remaining items. Please refer to our “Pick Your Package” page to see what is included in each package.
CAN THE TENTS BE SET UP OUTSIDE?
Yes, but only on a finished and clean surface, or clean and dry lawn. It is the client's responsibility to provide a clean and dry surface, or lay down tarp(s) ahead of delivery. If you need us to bring and set up tarps, an additional $40 fee will apply (please let us know at least 5 days in advance...we have limited space in our transport vehicle and are unable to have these on hand for every event).
WILL YOU MOVE FURNITURE TO MAKE ROOM FOR THE TENTS?
Sweet InTENTions Celebrations requires that the designated tent area be clean (if indoors, floor needs to be swept clean of dirt and pet hair; if outdoors, surface needs to be clean and dry), and cleared of furniture. We will not move furniture to make room for your event. Our work team is made up of 1-3 people depending on the setup. We will set everything up for you on the day of the event. We cannot be responsible for moving furniture, trampolines or clearing out the area. For outdoor party setups, the sprinkler system must be turned off the day before and after the event in order to avoid a wet lawn. Everything included in the setting must be returned in the same good condition as it was received and it will be picked up the next day. We are responsible for disassembling our setting and picking it up only. Please be aware that we do not clean up party trash.
WILL YOU NEED ACCESS TO POWER?
Yes, we need access to power to inflate our mattresses. Please have an outlet and/or extension cord accessible to the setup area.
DO MY GUESTS NEED TO BRING A PILLOW? SLEEPING BAG?
Yes, due to hygiene reasons, we ask that each guest provide their own pillow and sleeping bag. We will provide a throw blanket.
IS THERE A DEPOSIT? WHEN DOES THE REMAINING BALANCE NEED TO BE PAID OFF?
A refundable security deposit of $100 is required at time of booking. The package cost must be paid in full 3 days prior to your event. Failure to pay 3 days prior may result in cancellation of your party or an additional $50 fee. You may add additional tents if they are available, but they cannot be subtracted after the initial booking.
WHAT IS YOUR CANCELLATION POLICY?
A full refund will be granted up to thirty days prior to the start of the event. Cancellations made 15 to 29 days prior to an event will be subject to 50% cancellation fee, which can be applied to a future event. Cancellations received 14 days or fewer before the event will not receive a refund. If canceled within 7 days of event (with the exception of weather), you will forfeit any monies paid.
WHAT ARE THE PENALTY CHARGES?
Any lightly damaged, stained or broken property will result in additional cleaning fees or replacement costs of items or equipment. Tents that require special cleaning (ie: covered in pet hair, spills or dirt) will result in an extra $15/tent cleaning fee. Vomit cleanup fee = $200 plus additional cleaning or replacement fees for any gear that needs professional cleaning or replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.
WHAT TYPE OF PAYMENT DO YOU ACCEPT?
We accept Venmo (preferred), PayPal (additional fee required), Check or Cash payments at this time. Checks can be made payable to AJ Brown.
IS THERE AN AGE REQUIREMENT?
We ask that all guests be 4 and over. We ask that any child under the age of 4 not be allowed in the area of the tent set ups due to potential dangers for the child and the equipment. The client will be responsible for any damages to equipment under their rental time.
DO YOU STAY AND HOST THE PARTY?
Only if you have selected, “The Royal Treatment” package. For our other packages, we don’t stay and host the party, but we ensure everything is set up just as you need it. Although we always joke that the set ups are so fun that we wish we could stay!
HOW LONG IS THE HIRE PERIOD OF THE PARTY PACKAGE?
Our standard package is for a one night rental. Each additional night is $25 per tent/per night.
HOW MUCH SPACE IS REQUIRED?
Each tent set up is approximately 48 inches wide by 75 inches long. It is the client’s responsibility to leave enough space for a walkway and safe sleep. It is also the client's responsibility to ensure there is enough space for each tent rented.
HOW LONG WILL IT TAKE TO SET UP? TAKE DOWN? ARE THERE EXTRA CHARGES FOR STAIRS?
Please allow 3-4 hours for set-up and 1-2 hours for take down. We add $25 per flight of stairs required to get our gear in and out.
DO YOU LAUNDER THE LINENS? DISINFECT ITEMS? WHAT MEASURES ARE YOU TAKING TO PREVENT COVID-19?
Our sheets are laundered after every event and all other items are cleaned and/or disinfected. AJ is vaccinated, but happy to wear a mask in your home if you wish.
IS THERE A TRAVEL FEE?
Lamorinda, Walnut Creek, Concord, Alamo, Danville, Martinez and Benicia are included in the package pricing. A travel fee will apply for areas outside of these areas. Message us for exact price for your area.
HOW DO I BOOK?
Please send us a message through the “Inquire About a Party” page. We will then contact you to confirm the details of your party. Your party is not booked until your deposit has been paid and the contract has been signed.